Frequently Asked Questions

Do I have to sign a long term contract? 

No, you are registering for a monthly service and can cancel at any time.  We do request that you give us a 30 day notice to allow time to cancel your automatic billing.

How do I pay for this service? 

We provide a convenient monthly billing service, therefore, upon registration into the program, you simply provide us with the credit or debit card you would like to use and you won’t have to think about it again, we will automatically bill your account on the first of every month.

What if I sign up mid month, do I still have to pay a full month’s fee?

You would only be required to pay a pro-rated amounted, determined by the day of the month you registered and then you would be billed the monthly amount on the first of the following month.

What if my dog needs his/her nails clipped, do I need to schedule another appointment? 

No, we can take care of any other small service you might need such as nail clipping, ears cleaned, even a facial, for a small up-charge, while your pet is in for his/her Splash and Dash appointment.

What do these extra services cost? 

Typically, small services such as; nail clipping, eye washes, ear cleaning are available to Splash and Dash Customers Only, with VIP pricing of only $3.00 for each service rendered.  Please check with your location to confirm all pricing of these services.

Because I am bringing in my dog for regular bathing, do I still have to pay a full grooming price when it’s needed? 

As a Splash and Dash customer, you will receive VIP pricing for your scheduled grooming appointments.

What if I am going away for an extended period of time, will you continue to charge my account? 

Please just notify us of your plans and we will freeze your account while you are away.  There will only be a $1.00 monthly charge to keep your account active.